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Application Support Analyst – Tier 2
Overview
If you love making people feel at home, youâ™ll love working at Willow Bridge Property Company. Whether youâ™re just starting your career or joining later in your journey, weâ™re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U. S. , Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Application Support Analyst who will support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Bridge Property Companyâ™s Property Management systems, including Yardi 7s, Rent Café/CRM, Payscan, OneSite, and Entrata. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various technical and data service via phone / emails We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.
Essential Day-to-Day Responsibilities:
Primary role is to work with Willow Bridge’s property management personnel to assist them questions or problems they have with Wilow Bridgeâ™s Property Management Systems Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata:
- Investigating system or data problems and taking corrective action in the system
- Testing new releases of Yardi and Entrata
- Performing data conversions for new property acquisitions
- Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem
Qualifications:
Bachelor’s Degree a plus, preferably in Information Technology, Business, or Real Estate. Help Desk Ticket Troubleshooting, Customer Service Skills, On-site experience desired but not required.
Required Skills:
- Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata
- Property Management experience
- Excellent communication, verbal & written skills
- Basic PC skills
- Working knowledge of Excel, PowerPoint, and Word