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Application Support Analyst Tier 2
Overview
If you love making people feel at home, youâ™ll love working at Willow Bridge Property Company. Whether youâ™re just starting your career or joining later in your journey, weâ™re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U. S. , Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Application Support – Tier 2 to oversee support to a national footprint of property managers, responding to incoming client questions and requests regarding Willow Bridge Property Company’s Property Management systems, including Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.
Essential Day-to-Day Responsibilities:
Primary role is to work with Willow Bridgeâ™s property management personnel to assist them questions or problems they have with Willow Bridge’s Property Management Systems Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata:
- Investigating system or data problems and taking corrective action in the system
- Testing new releases of Yardi and Entrata
- Performing data conversions for new property acquisitions
- Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem
Qualifications:
Bachelor’s Degree a plus, preferably in Information Technology, Business, or Real Estate. Help Desk Ticket Troubleshooting, Customer Service Skills, On-site experience desired but not required.
Required Skills:
- Working knowledge of the following systems: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata
- Property Management experience
(Business Manager, Assistant Manager/ Bookkeeper) - Excellent communication, verbal & written skills
- Basic PC skills
- Working knowledge of Excel, PowerPoint, and Word
Benefits
Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.